TERMS & CONDITIONS

By making a reservation through this web site (www.littlebighouse.gr), you are agreeing to be bound by these web site Terms and Conditions of Use and all applicable local laws and regulations.

These terms and conditions apply to contracts made between Little Big House guests and the Little Big House legal entity, namely AFOI CHARISIOS KAI VASILIKI TARNANA OE, legally registered in Thessaloniki (VAT: EL998210282), regarding the provision of accommodation services as well as all other services provided by contractual partners.

Age and responsibility

You confirm that you are of sufficient legal age to use this website and to create binding legal and financial obligations for any liability you may incur as a result of the use of this website. You also confirm that you are the legal owner of the credit card used to make a reservation, or that you are authorized by the legal owner to use her credit card to make a reservation through this website.

Booking procedure

No deposit is required (*) to confirm and guarantee your reservation. Full accommodation cost is expected to be paid upon arrival during the check-in at the hostel either by cash, or, by card.

Prices in this website include the legal VAT and municipality tax, but excludes the Country Accommodation Tax (0,50 euro/night).

Breakfast is also included in the price and cannot be separated in any way from the room/bed price.

(*) For group bookings (8+ guests or 8+ nights), different deposit policy applies, which depends on the size of the group, the days of the stay, and the season of the booking. In any case, the minimum required deposit for groups is 25% of the total value of the reservation. Please use our contact form to send us the details of your group accommodation.

Payment methods

Cash, credit/debit card are all accepted as payment methods upon arrival (apart from American Express).

Pre-authorization

Little Big House holds the right to pre-authorize your card before arrival for an amount equal to the cost of the first night (*) of your booking, in order to validate your reservation. If the pre-authorization is not successful, the booking will be canceled.

(*) If the nights of the booking are ≥ 7, then the pre-authorization of the card before arrival is going to be for an amount equal to the 50% of the total accommodation cost.

Cancellation Policy

Please note that any cancellations must be notified directly to the hostel (either by email or by phone) at least 48 hours in advance, otherwise the first night will be charged onto your credit card.

Booking cancellations should be sent via e-mail to the following address: [email protected], or be informed by calling to the following telephone number: (0030)2313/014323.

Booking cancellations received 48 hours or more before arrival have no financial consequences.

For group bookings, cancellations, with full refund of any deposit, should be declared in writing at least 30 days prior to the arrival of the group.

Booking confirmation

A booking confirmation will be sent by Little Big House to the e-mail address that was used to complete the reservation request. This booking confirmation email will also include useful information in order to arrive at our door with the smoothest way.

User’s obligations

By using our web service, the user is bound to submit accurate, true and complete information when necessary during the booking process. We reserve the right not to take account of the reservation if the submitted information is inaccurate, untrue or incomplete. Online booking is enabled for credit card owners only. Users who do not own a credit card can inquire by e-mail, phone, fax or personally.

House Rules

In order to keep things in place and ensure our guests’ privacy, security and comfort and avoid unfortunate situations, we have set up a group of guidelines, which we would strongly recommend reading through prior to making your reservation. You can download the pdf file “House Rules” from the link that exists in our homepage.

Data Protection

Safeguarding your privacy is an absolute priority to us. It is our endeavor to guarantee you a maximum of data protection and security. The personal data gathered in the course of making a booking will be stored by Little Big House and used for the correct processing of your reservation, booking and stay in our hostel, as well as for internal customer survey, advertising and statistical purposes. Your email address and your personal data are treated confidentially and are not passed on to third parties. Your credit card details are not stored.

Copyright

All material contained in this website, including logos, images, titles, text, etc., are protected by applicable copyright and trademark law and should in no case be copied or reproduced without the written consent of the Little Big House legal entity.

Legal Entity

The legal venue is at Little Big House Hostel registered office in Thessaloniki, Greece, located at Andokidou st., number 24, 54634, Thessaloniki, Greece. These Terms and your use of this website are governed by the laws of Greece. You hereby consent to the exclusive jurisdiction of the Greek courts in all disputes arising out of or relating to the use of this website each time you access it.

Disclaimer

All use by you of this website is at your own risk. You assume complete responsibility for and for all risk or loss resulting from your downloading and/or use of or referring to or relying on information. Products, services or materials provided on this website, or any other information obtained from your use of this website. You agree that Little Big House and the providers of telecommunications and network services to littlebighouse.gr will not be liable for damages arising after your use or inability to use this website and you hereby waive any and all claims with respect thereto whether based on contract, tort or other grounds. This website is available to all users “as is”. Little Big House makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements and therefore accepts no liability for any infection by computer virus, bug, tampering, unauthorized access, intervention, alteration or use, fraud , theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of this website. To the greatest extent permitted by applicable law, all representations, warranties, conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.