address24 Andokidou str, Thessaloniki

LITTLE BIG HOUSE RULES

LITTLE BIG HOUSE RULES

Welcome to our house!

We would highly appreciate your taking some time to read our Little Big House rules that follow, since their acceptance by you is essential for a secure and respectful stay at our Little Big House hostel.

GENERAL RULES

Arrivals

New arrivals can check into their rooms after 13:00pm each day. Guests may arrive earlier and leave their luggage free of charge at the hostel’s luggage room, but access to their rooms will not be granted until after 13:00pm. Early arrivals can make use of all our indoor and outdoor common areas and their facilities in order to relax, until the rooms are ready.

Departures

Departing guests must remove all their belongings from their room, and check out, before 11:00am. During the checking-out procedure guests are kindly requested to remove their linen (bed sheet, duvet cover, pillow case and towel) from the beds they used and place them in the designated baskets on the ground floor of the building. After this time guests may make use of the luggage storage facilities, but all possessions must be removed from the room and the security card should be handed back to our reception desk.

Check in

Check-in is from 13:00 – 00:00.

Early check in: From 08:00 – 13:00 Free of charge upon availability

Late check-in: After 00:00 – A prior notification by the guest is required in order to organize a way to check him/her in after 00:00.

Little Big House requires that some form of valid photo identification is presented upon check in, preferably a Passport, I.D. card or driving license. People under 18 years old must be able to show written permission to travel with accompanying adult from parent(s) or guardian. We cannot accept unattended minors under 18 years old.

Check out

Check out is at 11am and guests must hand all their key cards back to reception. All linen (towel, bed sheet, duvet cover and pillowcase) are expected to be placed in the special laundry basket on the ground floor of the Room Building.

After checking out guests are free to make use of the common areas of the hostel, but are not allowed to use any of the in – room facilities, such as the showers and the kitchenette.

Room Payment

Full payment is expected and required to be made upon check in, either by cash, or by card. There is no extra charge for the credit card payments.

Food and Beverage Payment

Any items (food/drinks) provided by Little Big House Café are expected to be paid at the moment of provision at the staff of the Café, either by card or by cash. There is no extra charge for the credit card payments.

Refund

If you change your travel plans and thereby shorten your stay with us, you are eligible for a refund 100% of the unused days provided that you (a) paid us directly and (b) that you notify us at least 24 hours in advance of your intended departure. For example, if you originally planned to stay with us for five nights and notify us by 4pm on day 2 that you will depart on day 3, you will be refunded 100% of your payment for the day 4 and 5. However you will not receive a refund for the third night.

Reception Operation

Our reception operates everyday from 08:00am to 23:00pm. Nevertheless, members of the staff remain in the area until 00:00.
Please email or call us if you’ll be arriving after midnight, so that we can organize a way to check you in.

Key Cards

Guests are expected to return their key cards during their check out. In case an early check out is desired by the guest, the receptionist should be contacted in order to indicate the place for the key cards to be left.

Failure to deliver the key card back will result in a 5,00 € charge, which may be charged against the customer’s credit card.

Breakfast

Breakfast is included and available every morning in the reception area from 8:30-11:00 am. It can be enjoyed either in the indoor area, or in the garden area, or roof.

Breakfast for guests who are checking out earlier than Reception opens can be prepared beforehand, when communicated with the Receptionists.

Breakfast can be offered in room-service style upon request with an extra charge of 5,00€/per person.

Visitors

Visitors or friends can be received only in the common areas of the Hostel (Café, garden and roof) from 08:00 until 23:00 pm.

Visitors or friends cannot enter the Room Building, or any of the sharing dorms. Friends or visitors could enter the rooms only if the guests are in private rooms, after registering them in the Reception Desk.

Quiet Hours

Little Big House is situated in a beautiful and quiet residential area. Guests are expected to follow the quiet hours of our area: 15:00 – 17:30 & 23:00 – 07:30, when both in our outdoor areas and in their rooms and Room Building. More specifically, playing music (either an instrument or from an electronic device) is not allowed at any time of the day at the outdoor areas (garden & roof).

Housekeeping

Dorms and private rooms are cleaned daily between 11:00 – 14:00. Housekeeper will knock on your door to alert you before entering. Please ask the Receptionist in cases of emergency cleaning arrangements outside the cleaning hours, if applicable.

Laundry Services

Little Big House offers guests the opportunity to wash and dry their clothes for 6,00€/per load of clothes. Please contact the receptionist to help you with a laundry request. Washing only would be 3,00 euro and drying only would be 3,00 euro. Ironing utilities are also available free of charge for any guest who would like to make use of them.

Age Restriction

Guests of all ages are welcome. Guests under the age of 18 years old may stay only in a private room or, in a dormitory if it is booked completely.
Bookings cannot be accepted from any person under the age of 18, unless they are accompanied by an adult (over 18) who is staying in the same private only room.

Mobility Issues

This property does not have a lift; therefore guests might have to climb some stairs in order to reach the rooms.

Please be aware that you may be assigned a top bunk bed. If you wish to be assigned to a bottom bunk, then please send an email to [email protected] with your booking reference.

Room Allocation

At Little Big House we take great care to allocate beds in a way we think will be best for each guest’s booking. Please note that when buying dorm beds from any web site it does not automatically mean that all the guests on that booking will be in the same room. Although we try to allocate all the guests on each booking to the same room this is not always possible and you should send us an email to [email protected] with the booking reference, if you would like a guarantee.

Please note that all our dorms are mixed, unless a female only dorm is booked.

Group Bookings

Please note that bookings with 8 or more people for the same period, or with the same name, will be considered as a group and different policies will apply. Groups must contact the property directly after the booking is made. The card holder making the booking should be one of the guests.

For group bookings, cancellations are possible only when declared in writing at least 30 days prior to the arrival of the group. Any deposits paid until that time will be refunded if the cancellation time is proper.

Child Policies

All children under 6 years stay free of charge in children’s cot/crib only in our private rooms. Any type of extra bed or child’s cot is upon request and needs to be confirmed by the management.

All children over 6 years and under 17 years can stay for an extra 10,00€ charge in a folded bed in the same private only room accompanied by an adult.

Pet Policies

Pets (dogs or cats) are allowed and welcome (maximum two per reservation) exclusively in our private rooms. There is a special pet policy form on which the guests should agree before arriving. The pet’s health record booklet should be carried along.

Pets cannot be accepted in dorms, unless the whole dorm is used by the pet’s owners.

Guest Behavior

The comfort, safety and security of our guests are of paramount importance to Little Big House. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund.

Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manner. Failure of any individual group member to do so will result in the expulsion of the whole group.

Little Big House staff members are also entitled to ban a guest from the premises and take all necessary action, including terminating accommodation and notifying the State authorities, in the event that the guest in question is violating the house rules.

Toilets

Toilet paper and female hygiene products should be placed in the designated disposal bins and not in the toilet.

Kitchenettes

All rooms have ensuite kitchenettes that all guests can use. Guests are expected to respect their roommates by selecting the most appropriate times to cook. Guests are also expected to clean everything they use afterwards (mugs, dishes, utensils). All electrical appliances should be switched off after use.

Health & Safety

A First Aid kit is available at the Reception Desk. For any medical emergencies and health issues, Little Big House staff members can provide information about on duty pharmacies and medical centers or arrange a doctor on call.

Smoking
Smoking is not permitted anywhere inside the Little Big House premises, in compliance with the Greek law. A smoking area and ashtrays are provided outside the room building (in the garden and in the terrace) for guests who wish to smoke.

Any guest found smoking inside the room-building, or, in the rooms will be fined 50,00€ to cover professional cleaning and asked to leave the premises immediately. A refund will not be issued for the stay.

Drugs
In compliance with the Greek law, any guest found using drugs in any of the Little Big House areas will be asked to leave the premises immediately. A refund will not be issued. If prior drug use is detected, Little Big House staff members reserve the right to deny entrance and request a departure. Drugs found stored in guests’ belongings is considered illegal and will result in the guest’s expulsion.

 

Alcohol Consumption

We will not serve alcohol to anyone under the age of 18.
Alcohol consumption is not allowed in the sharing apartments of Little Big House. If you are found drinking alcohol in a dorm you will be asked to leave the premises immediately. Alcohol is available in the bar and can be consumed there and in the surrounding designated areas only. If abusive behavior resulted by alcohol use is detected, Little Big House staff members reserve the right to deny entrance and request a departure.

 

Illicit Activities

 

Sex in the dormitories and common areas is not allowed.

Personal Property

Guests are asked to use their security lockers located in their room. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Little Big House accepts no liability for the loss, theft or damage to guests’ luggage and personal belongings while in our premises.

Luggage Storage

You are welcome to leave your luggage free of charge in the luggage room while you are waiting for a room to be ready prior to check in, or the day after you have checked out.

Long-term luggage storage is available to our guests for a maximum of 30 days. Storing of hazardous items is strictly forbidden. While we take utmost care to ensure the security of your belongings, Little Big House assumes no responsibility for loss, or damage to goods stored with us. Unidentified items or those stored in our luggage room for more than 30 days will be donated to charity.

It is absolutely forbidden by Greek law to use or store any kind of drugs or firearms at the hostel. We are obliged to inform the Police of violations of this law.

Liability

Except in relation to death or personal injury caused by our negligence Little Big House’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

Double Bookings

There is always a small possibility, especial during high season, to have double bookings mainly due to technical reasons related to the synchronization of our booking channels. In such cases Little Big House Hostel will contact the guest immediately after the acknowledgement of such double booking and will try to offer either an alternative bed/room in Little Big House or at an alternative hostel/hotel of equivalent level, at no additional cost for the guest.

Property Damages

Guests will be expected to reimburse Little Big House for any damage caused by inappropriate behavior during their stay.