Call us: +30.2313.014323
Andokidou 24, Salonica Map
 

Terms & Conditions

BOOKING PROCEDURE
The deposit is required to confirm and guarantee your reservation. The remainder is payment on arrival at the hostel. The 10% deposit is per nights’ accommodation. If you cancel any night, then the deposit for that night will be lost. Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance, otherwise the first night will be charged onto your credit card.

 

BOOKING CONFIRMATION
Upon a successfully completed booking, the user will automatically receive a booking confirmation to his e-mail address. The user must keep the booking confirmation and present it when checking into the Celica hostel.

 

USER’S OBLIGATIONS
By using our web service, the user is bound to submit accurate, true and complete information when necessary during the booking process. We reserve the right not to take account of the reservation if the submitted information is inaccurate, untrue or incomplete. Online booking is enabled for credit card owners only. Users who do not own a credit card can inquire by e-mail, phone, fax or personally. General Terms and Conditions of Internet booking apply here as well, unless stated otherwise.

 

CANCELATION POLICY
We have a 24 hour cancellation policy, therefore we need to know before 2pm the day prior to arrival if you don’t need your reservation or if you wish to change the arrival dates otherwise you will be charged for the first night.
Booking cancellation must be sent via e-mail to the following address: contact@littlebighouse.gr . Booking cancellations received 48 hours or more before arrival have no financial consequences.

 

ARRIVALS & DEPARTURES
New arrivals can check into their rooms after 12pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 12pm. Departing guests must remove all their belongings from their room, and check out, before 11am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.

 

CHECK IN
We do require that some form of valid photo identification is presented upon check in, preferably a Passport, I.D. card or driving license.

 

CHECK OUT
Check out is at 11am and guests must hand all door keys back to reception.

 

AGE RESTRICTION
Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18) who is staying in the same dorm/room. We do not have an upper age limit. Please be aware that you may be assigned a top bunk. If you wish to be assigned to a bottom bunk then please email to contact@littlebighouse.gr with your booking reference.

 

ROOM ALLOCATION
At Little Big House we take great care to allocate beds in a way we think will be best for each customers booking. Please note that when buying dorm beds from any web site it does not automatically mean that all the guests on that booking will be in the same room. Although we try to allocate all the guests on each booking to the same room this is not always possible and you should email contact@littlebighouse with the booking reference, if you would like a guarantee.

 

GUEST BEHAVIOUR
The comfort, safety and security of our guests is of paramount importance to Little Big House. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.

 

SMOKING
Smoking is not permitted anywhere within the Little Big House premises. A smoking area and ashtrays are provided outside the building (in the garden and in balconies) for guests who wish to smoke.

 

PERSONAL PROPERTY
Guests are asked to use the secure lockers in each, the luggage store (located in the basement) and/or the security lockers and safes located in the basement. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Little Big House accepts no liability for the loss, theft or damage to property however sustained or caused.

 

ROOM KEYS
Upon check in guests will receive a room key for access to their room and locker. This key must be handed back to reception on check out. Failure to return the key will result in a 5 euro charge which may be charged against the customer’s credit card.

 

LIABILITY
Except in relation to death or personal injury caused by our negligence Little Big House’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

 

YOUR INFORMATION
Little Big House shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: contact@littlebighouse.gr .